Frequently Asked Questions

What are your normal business hours?
Our normal business hours are Monday to Friday, from 8:30am to 5pm PST. Orders can be placed 24 hours a day, 7 days a week using our online store.
Do you have a showroom I can visit and/or pick up an order?
Yes. Our showroom is located at:

1455 West 139th Street, Gardena, CA 90249 (Get directions)

Due to COVID-19 and for the safety of our customers and team members, our office is only open for drop-offs and pick-ups. Guests are required to wear a face mask at all times. We recommend placing your order online before attempting a local pick-up. For phone support, please call (888) 887-2867 during normal business hours, Monday to Friday, from 8:30am to 5pm PST.

Thank you for your continued support and understanding.
When will my order ship out?
Most orders ship out the same day. Once an order is shipped, a confirmation email is automatically sent.
How and where can I track my order?
When an order is shipped, an automatic email is sent to you containing your tracking number and requested delivery address.
Will I be contacted regarding my order if it is delayed in any way?
Yes. A Customer Service Representative will contact you by email regarding any differences in shipping charges or if there is a backorder. If you wish to inquire about the status of an order, please contact Customer Service.
Is Saturday considered a business day for UPS?
Saturday is not considered a standard business day for UPS. Please call us if you need UPS-Saturday Delivery (please note this service is not available in all areas).
How do your soccer goals ship?
All soccer goals, with the exception of 3"-4" round goals, ship via UPS. If you are interested in our 3"-4" round goals, please give us a call to request a freight shipping quote.
I'm having trouble setting up my soccer goal. What should I do?
Feel free to give us a call during normal business hours and our knowledgeable staff can provide over-the-phone assistance.
What does the Agora Lifetime Guarantee cover?
Effective January 1, 2016, the Agora Lifetime Guarantee assures you, the original purchaser/ customer, that all 3"-4" round aluminum goals are free of defects in materials and/ or workmanship for the projected lifespan of the goal upon purchase. For more information, please download the Agora Soccer Goals Lifetime Guarantee
How do I figure out sizing for my child?
Please view our sizing chart.
I would like to pay with a check, who do I make the check out to?
Please make your check to Sator Sports Inc.

If you still have questions, please contact us.