FAQ

Q: What are your business hours?
A: Our business hours are Monday– Friday 8:30am – 5:00pm Pacific. Orders can be placed 24 hours a day / 7 days a week online.


Q: Do you have a showroom I can visit?
A: Yes, we are located at:

1536 W. 228th Street #B
Torrance, CA 90501


Q: Can I pick up my order at your location?
A: Yes. If you live locally, you can place an order with us and pick it up at our showroom.


Q: How do I figure out sizing for my child?
A: You can view our sizing chart here.


Q: When will my order ship out?
A: Most orders ship out the same day. Once an order is shipped a confirmation email is automatically sent.


Q: Will I be contacted regarding my order if it is delayed in any way?
A: Yes, you will be contacted by E-Mail regarding difference in shipping charges or if there is a back orders by one of our Customer Service Reps.
If you wish to contact Customer Service to ask about the status of an order, click here: Customer Service.


Q:: How long does it take to receive items that I have requested to get embroidered?
A: Embroidery normally takes 3-5 business days to produce. Please keep in mind that this does not include transit time.


Q: How and where can I track my order?
A: When an order is shipped an automatic email is sent to inform you with your tracking number and requested delivery address.


Q: Is Saturday considered a business day for UPS?
A: Saturday is not considered a standard business day for UPS. Please call us if you need UPS –Saturday Delivery (please note this service is not available in all areas)


Q: How do your soccer goals Ship?
A: All but our World Cup and Euro Goals ship UPS. If you are interested in our 4” round goals please give us a call to provide a Freight Quote.


Q: I’m having trouble setting up my soccer goal. What do I do?
A: Feel free to give us a call with all your goal assembly needs. Our friendly staff will be happy to help you with all your needs.


Q: I would like to pay with a check, who do I make the check out to?
A: Please make your check to Sator Sports Inc.

If you still have questions, feel free to call us at 888-887-2867 or e-mail us at satorsales@satorsports.com